 NYI was established
in 1996
NYI caters
to small to medium-size enterprises
NYI is located
in the heart of Wall Street area in New York
NYI owns and
maintains its own Data Centers
All services
can be priced and ordered on this site |
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NYI understands the importance of server availability
to our clients and is committed to providing the highest possible
level of service. We have developed the following service level
guarantees to ensure maximum performance and uptime.
NYI guarantees that the network will be available 99.999% of
the time in a given month (no more than 24 seconds downtime
per month), excluding scheduled maintenance. After 24 seconds,
NYI will refund the client 5% of the monthly fee for each 30
minutes of downtime (up to 100% of client's monthly fee). Network
uptime includes functioning of all network infrastructure including
routers, switches and cabling, but does not include services
or software running on your server. Network downtime exists
when a particular client is unable to transmit and receive data
to all points on the Internet and records such failure in the
NYI Helpdesk at https://hd.nyi.net.
Network downtime is measured from the time the case is opened
by a client to the time the server is once again able to transmit
and receive data.
NYI guarantees the functioning of all dedicated server hardware
components and will replace any failed component at no cost
to the client. Hardware replacement will begin once NYI identifies
the cause of the problem. Hardware replacement is guaranteed
to be complete within 2 hours of problem identification. In
the event that it takes us more than 2 hours to replace faulty
hardware, NYI will refund the client 5% of the monthly fee per
additional hour of down time (up to 100% of client's monthly
fee). Hardware is defined as the Processor(s), RAM, hard disk(s),
motherboard, NIC card and other related hardware included under
the dedicated server agreement.
Please
note: This SLA does not apply to delinquent customers.
SLA Credit Requests must be completed within 30 days of the incident using the SLA Form |
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